Frequently Asked Questions
Managing a fleet is complex, and we know that when questions arise regarding compliance, maintenance schedules, or emergency recovery, you need clear, direct answers. At Sapphire Vehicle Services, we believe in total transparency.
Whether you’re curious about our nationwide 60-minute response time, our O-license compliance procedures, or how we manage mixed-marque fleets, we’ve compiled this guide to help you make informed decisions for your business. Find everything you need to know about keeping your fleet on the road and your operation running smoothly below.
Can you manage my entire fleet’s maintenance schedule?
Absolutely. We offer full workshop management services. We take ownership of your Repair and Maintenance schedule, tracking your PMI dates and ensuring every vehicle is inspected on time to keep your O-License secure.
Do you offer on-site repairs?
While our 16 workshops provide the most comprehensive repair environment, we also operate a fleet of mobile service vans for minor repairs, inspections, and emergency roadside assistance.
How do I book a service?
Booking is simple. You can use our online “Book an Appointment” tool, or contact your nearest Sapphire service centre directly via our Site Locator.
Do you work on trailers as well as tractor units?
Yes. We provide full-service maintenance for all trailer types, including curtainsiders, reefers, and double-deckers, as well as tail-lift servicing and LOLER inspections.
Are your workshops open 24/7?
Most of our sites operate 24/7/365. This allows us to carry out maintenance and repairs while your fleet is typically idle, significantly reducing operational downtime.
Do you offer MOT preparation?
Yes. We provide rigorous MOT preparation and can present your vehicle for testing. Our focus on preventative maintenance results in an industry-leading first-time pass rate.
What are the primary differences between Preventative and Reactive Maintenance?
- Preventative Maintenance: Focuses on regular cleaning, lubrication, and replacing parts on a set schedule to identify defects before they become serious.
- Reactive Maintenance: Involves dealing with roadside breakdowns, defects found right before a run, or faults occurring due to poor upkeep.
Why is post-journey defect reporting better than pre-journey reporting?
- Reporting defects after a journey allows the maintenance unit time to fix the issue without the pressure of an immediate delivery deadline.
- It prevents a defect from being left for the next driver to discover right before their shift starts.
What specific factors are measured during a detailed Brake Roller Test?
- Wheel Bind: Drag in excess of 4% of the measured axle weight is considered a failure.
- Ovality: Measured on steered axles to check for fluctuations in brake effort. A fluctuation exceeding 70% is a reason for failure.
- Imbalance: The braking effort from one wheel must be at least 70% of the effort from the other wheel on the same axle.
- Time Lag: Checks for abnormal delays in the brake’s operation.
Why is vehicle weight so critical for a successful brake test?
- The vehicle must be suitably loaded (with axle weights exceeding 65% of the design weight) to ensure proper grip between the tyres and the rollers.
- Insufficient loading causes the wheels to lock too early, which can result in a “refusal to test” or an inaccurate failure.
What is "Truckfile" and how does it help with compliance?
- It is a digital workshop management tool that replaces paper records with real-time updates.
- It integrates scheduling for future events like safety inspections, MOT tests, and LOLER exams, making documentation easily accessible for audits.
What are your opening hours?
- Most Sapphire locations operate 24/7 (except Christmas Day).
Do you work on all makes & models?
- Yes – all Sapphire locations and technicians are trained to work on diverse fleets, including multi manufacturer for LCV, HGV, and trailer assets
What other services do you offer other than routine maintenance, repairs, and MOT preparation?
- Most Sapphire sites also offer tacho, loaded brake test, and Loler services in house.
How many Depots does Sapphire have around the UK?
- We have 16 UK Depots, including locations in Scotland and Northern Ireland.
Do you offer mobile / on-site maintenance?
- Yes – where fleet numbers justify, we are happy to look at an on site option.
How do I apply for a credit account?
Click on this link, Credit Account Application Form, or use the Contact Us section of the website.
Do Sapphire offer apprenticeships?
Yes – Sapphire has a comprehensive apprentice program which leads to an NVQ qualification. Click this link for further details: Careers – Sapphire Vehicle Services
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